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How to Get Patients to Say Yes to Your RecommendationsBuilding a rapport with patients will also build trust and make it easier to get patients to say yes to recommendations says Dr. Peter Wishnie.
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Managing Employee ConflictEmployee conflict is a difficult aspect of owning a business, but if you manage it effectively, you can ensure that you have a positive, growing environment.
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3 Common Management Issues: Part 3In the final blog of this series, Rem Jackson discusses which common management issue is so overlooked—and why you shouldn’t ignore it.
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Here is a Simple Way to Make Patients Love YouThere's a simple trick to making your patients happy, even when they don't want to come to the doctor: build solid, genuine relationships.
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Common Management Issues – Part TwoTo hold staff accountable, they need clear objectives. Rem Jackson continues his blog series on three common management issues.
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The Keys to Empowered Staff – Part TwoEmpowered staff do their jobs well and contribute to the success of the practice. Dr. Peter Wishnie finishes his two-part series on staff empowerment.
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Networking with Other Successful PracticesAre you struggling to make your practice a successful one? Learn how you can have a more successful practice by seeking out the company of other practices.
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The Keys to Empowered Staff – Part OneEmpowered staff are a necessity. You can’t run your practice smoothly without them. Dr. Peter Wishnie starts his two-part series on staff empowerment.
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Integrating Ancillary Services into Your PracticeIncorporating ancillary services is an important part of enhancing your practice and increasing patient compliance. Learn how to accomplish this effectively.
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Doctor, You are Working Too Hard!Do you feel that you're not producing enough and making enough money, but are working more and more? Training and using your staff properly is key to success.
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Your Office Appearance is HugeThe appearance of your office makes a huge impact on the opinion patients have of your practice. How do you make sure that it stays sparkling and clean?
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You Have a Great Team, but do You Have a Bullpen?How do you structure an all-star team? One of the best things to do is to have a "bullpen". This will enable you to operate seamlessly without missing a beat.
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Where’s My Money?Do you have trouble collecting the money you're owed? Having systems & protocols for you and your staff is the best way to ensure you're paid what you're owed.
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When a Staff Member Complains About a Co-workerEmployee relations can be difficult to manage. What do you do when a staff member complains about another coworker? How do you handle the situation effectively?
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When is it a Good Time to Fire an Employee?No one likes having to let an employee go - but when the time comes, we all do what needs to be done. How do you know when is a good time to fire an employee?
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What is the One Thing a Successful Practice Should Never Do?If you wish to be truly successful, there is something that your practice should never do. It's a relatively simple, yet crucial piece of your customer service.
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Advantages of an Associate - Training Specifics - Part 2The process of bringing on a successful new associate involves properly training him or her. This blog covers some of the steps in this whole process.
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Advantages of an Associate - Part 1Having associates can greatly benefit your practice, but you do need to train them to meet your practice protocols for the best contribution to your office.
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How Do You Know What Practice Area Needs the Most Focus?You have so many things that demand your attention in your practice, so how do you know what area really needs your attention? Check your "vital statistics."
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Hey Doc, Lighten Up!Your mood and attitude affect everyone around you in your practice, from your staff to your patients. A smile can make a huge difference in your day.